FAQ

Personalization

How do I personalize a product?

On the product page, choose your preferred size, color, style, and any personalization options. Upload your photo or type in the requested name or text, double-check that everything is correct, and then add the item to your cart.

What kind of photo should I upload?

Whenever possible, use a sharp, well-lit, high-resolution image. Steer clear of screenshots, heavily filtered pictures, blurry shots, and images where the subject is cropped or partly hidden. Any product-specific requirements listed on the product page take precedence.

Can I change my personalization after ordering?

Reach out to support@fanscrafter.com as quickly as you can and include your order number. We can't guarantee changes once production has begun, and orders that have already shipped can't be modified.

Production and shipping

How long does production take?

Personalized orders typically need 5-7 business days for processing and production before they ship. Certain products may list different timeframes on their product pages.

How long does delivery take?

Transit usually takes around 5-20 business days for both U.S. and international orders once shipped. These figures are estimates and not guaranteed delivery dates. See our Shipping Policy for more information.

How can I track my order?

Once your order ships, we'll email you a tracking number. If it doesn't arrive, please check your spam folder and then contact us with your order number.

Will I have to pay customs duties or taxes?

The destination country may apply import duties, taxes, or customs fees, and these are generally the customer's responsibility unless stated otherwise at checkout.

Returns and order issues

Can personalized products be returned?

Because personalized products are made specifically for you, they generally can't be returned. Damaged, defective, or incorrect items are covered under our Refund Policy.

What if my item is damaged or incorrect?

Please email support@fanscrafter.com right away with your order number, a description of the problem, and clear photos or video. We'll look into it and offer a suitable resolution.

Can I cancel my order?

Cancellation requests need to be made within 24 hours of placing your order and before it ships. Contact us as soon as possible; we can't guarantee cancellation once production has started.